Remote Customer Service Representative

We are seeking a courteous, reliable, and detail-oriented Remote Customer Service Representative to serve as a primary point of contact for clients, partners, and internal teams. The ideal candidate will provide timely, accurate, and professional assistance while maintaining confidentiality and delivering a positive experience aligned with our mission.

Key Responsibilities

Respond to customer inquiries via phone, email, and online platforms

Provide accurate information regarding services, programs, and processes

Resolve issues and escalate concerns when necessary

Maintain detailed and accurate records of customer interactions

Follow established service standards and communication guidelines

Collaborate with internal departments to ensure efficient resolution

Maintain confidentiality of sensitive and personal information

Meet service quality, response time, and performance metrics

Qualifications

High school diploma or equivalent (required)

Previous customer service or call center experience preferred

Strong verbal and written communication skills

Ability to remain professional, patient, and empathetic

Basic computer proficiency (CRM systems, email, office tools)

Ability to multitask and work independently in a remote environment

Reliable internet connection and personal computer

What We Offer

Fully remote work environment

Flexible scheduling options

Competitive hourly compensation

Paid training and onboarding

Supportive, mission-focused team culture

Opportunities for professional growth and advancement

How to Apply

Interested candidates should submit their application and resume. Qualified applicants will be contacted for an Interview