Infrastructure Specialist 1

Schedule: Full-time

Possesses a working technical knowledge of software applications and hardware environments and receives general supervision in order to; installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, desktop support, business continuity, information security, telecommunications and network connectivity (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt and modify standard procedures

Devises new approaches to problems encountered

Utilizes vendor supplied and 3rd party utilities for account management, monitoring

Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain

Provides Tier II level customer support

Conducts performance tuning for hardware and/or software

Develops and maintains documentation

Promotes system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards

Develops and maintains ad-hoc utilities or reports to automate processes

Stays current regarding new technologies, standards and techniques

Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques)

Stays current regarding new technologies in area of IT assigned

Attend meetings, training and conferences

May give presentations and conduct training

36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology