Concierge

Job Description

Management Responsibility (if any)

Direct Reports: None.

Indirect Reports: None

Duties and Responsibilities

Operation/Service coordination, including but not limited to:

Provide operational excellence in the monitoring of all access control and life/safety systems.

Control the lobby and amenity areas.

Coordinate deliveries and move in/out including but not limited to installing and removing elevator pads and floor mats.

Proactive in the delivery of resident information and services

Build/fortify relations with customers/residents.

Provide services either directly or through recommended 3rd parties:

Notary

Reservations (restaurant, hotel, car)

Package management

Pet services

Car detailing

Tickets to events

Assistance

Ensure employee compliance with company policies across all sites.

Brand Management

Provide excellent customer service and operate under the highest standard of professionalism.

Deliver on “Life Simplified” concept.

High interpersonal skills and appearance.

Serve as a resource to Property Management by:

Understanding property needs.

Be able to explain building amenities and life safety procedures.

Be able to carry out each property’s objective.Knowledge and Skills

Punctual

Reliable

Friendly

Professional

Excellent written/oral communication.

Excellent problem-solving skills and organization skills.

Good judgment.

Early morning, evening and overnight shifts may be required.

Ability to multi-task.

Ability to manage time around multiple demands, of varying priority, from different sources.

Proficiency in Microsoft office and internet use

$13 per hour up to $17 per hour depending on:

Industry certifications

Years of relevant experience

Education level (BA, BS, MS from an accredited college)

Certifications

Complexity of client site

Skillset

Full-time