IT Support Engineer - Columbus, OH

Our enterprise-level client is seeking to add an IT Support Engineer to the team in Columbus, OH. Please see below for full details-

Job Notes:

-- 6+-month contract / extensions and perm conversion are possible but not guaranteed

-- Onsite in Columbus, OH 43215

-- Drug & Background required.

Pay Rate = $23 w2 per hour + benefits

'Key Skills' from the client: VIP Support, Hardware Break/Fix, PC Rollout-Imaging/ PC Refresh

Key Responsibilities:

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities

Reimage and deploy PCs as part of refresh or break/fix processes

Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

Support users with Office 365 applications and Windows OS issues

Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

Collaborate remotely with team members across other locations to resolve complex issues

Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements:

Strong experience supporting Windows desktop environments

Proven hands-on experience with Office 365 at the deskside level

Basic knowledge of device imaging, reimaging, and PC deployment best practices

Excellent problem-solving and customer service skills Nice to Have:

Experience using ServiceNow or similar ticketing systems

Familiarity with Windows Autopilot deployments

Hands-and-feet network support (switch checks, console sessions) Certifications:

Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT?

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