Concessions

Department: Food & Beverage

Status: Part-time, Event Based

Reports to: Manager of Food & Beverage

Supervises Others: No

Exemption Status: Hourly

GENERAL SUMMARY:

Responsible for preparing and selling food and beverage products in assigned concession stand area. Greets customers, fills orders, and processes sales and money transactions.

JOB DUTIES:

Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.

Responsible for preparing and selling food and beverages for various events in the Resch Center/Brown County Veteran's Memorial Complex. Maintains a quality and consistent presentation of food products as directed by the Food & Beverage department staff.

Handles product sales transactions in the assigned concessions stand. Completes payment transactions in accordance with proper procedures.

Provides superior customer service.

Maintains a clean and presentable work area.

Creates a positive work environment.

Knowledge of sales at a level normally acquired through completion of a high school education.

Approximately three to six months of previous food and beverage experience in order to gain an understanding of food preparation, sales, and customer service.

Analytical skills needed in order to process cash.

Interpersonal skills required in order to maintain positive customer relations with clients when gathering and exchanging information.

Knowledge of good housekeeping practices in areas where food is stored, prepared, served or dispensed.

Must be proficient in operating and maintaining a variety of kitchen equipment such as ovens, fryers, grills, etc.

Ability to work days, nights, weekends, and holidays as dictated by event schedule.

Requires standing for extended periods of time.

Requires eyesight correctable to 20/20 to read numbers.

Requires hearing within normal range in order to communicate with staff and customers.

Occasional high stress work when dealing with customers and peak service volumes.

Requires working in a fast-paced environment with irregular hours, as dictated by schedule of events.

Must be able to add, subtract, multiply and divide whole numbers.

Ability to give, receive, and analyze information and process complex orders.

Must understand people and be able to communicate effectively with them.

Requires continuous public contact and excellent interpersonal skills.

PMI Entertainment Group is an Affirmative Action, Equal Opportunity Employer.