Baggage Handling System Agent

Rwanda Airports Company (RAC) wishes to recruit qualified, hardworking, well-motivated and experienced employee on an open ended contract basis with attractive remuneration packages.

Qualifications

Minimum A2 (Certificate of Secondary Education);

Certificates and experience in Mechanics is an added advantage

Maximum Age is 35.

Responsibilities

Supervise the automated baggage handling system (BHS) to ensure smooth and uninterrupted baggage processing;

Monitor baggage flow from check-in to screening, sorting, loading, unloading, and baggage claim areas;

Coordinate with airlines and ground handling teams to resolve baggage-related delays, jams, and misrouting issues;

Ensure compliance with airport baggage regulations, airline policies, and IATA baggage handling standards;

Assist in the routine maintenance, troubleshooting, and minor repairs of the BHS;

Identify system faults and escalate technical issues to the engineering and IT support teams;

Ensure that baggage scanners, conveyors, and sorting systems are operating efficiently;

Conduct system performance checks and report any operational inefficiencies;

Ensure baggage handling operations comply with aviation security and safety protocols (ICAO, IATA);

Work closely with security agencies to ensure compliance with explosive detection and baggage screening regulations;

Monitor and report any suspicious baggage or security threats within the system;

Liaise with airlines, ground handling agents, customs, and security teams to ensure seamless baggage transfer;

Support baggage reconciliation processes to reduce lost or mishandled baggage cases;

Assist in baggage recovery and passenger claims by working with lost-and-found services;

Track baggage processing times, error rates, and system efficiency metrics;

Perform any other duties in line with the employee area of expertise as required from time to time by the immediate supervisor.

NB:

Interested Rwandan candidates are invited to submit their applications via email:

not later than 13th January 2026 at 5:00 PM. The required documents are listed below:

Download, fill and sign an application form obtained from RAC Website:

Updated CV;

Copies of degree and professional certificates;

Copy of National Identity Card;

Copy of working experience testimonials.

Charles HABONIMANA

Managing Director