Process Improvement Analyst

Job Description

Job Title: Process Improvement Analyst (RPA Delivery Facilitator)

Role Overview

We’re seeking a strategic thinker who can connect business processes with automation solutions while telling the story of operational success through data. This role combines process improvement, applied analytics, and robotic process automation (RPA) with strong reporting and visualization skills to demonstrate value and drive continuous improvement.

Key Responsibilities

Partner with business stakeholders to understand processes, identify inefficiencies, and uncover automation opportunities.

Break down complex workflows into clear, actionable steps for technical implementation.

Visualize and articulate automation value, creating compelling narratives supported by data.

Develop and maintain performance reporting (daily, weekly, monthly, quarterly, annual) to track KPIs, production metrics, and automation impact.

Facilitate RPA delivery, collaborating with offshore development teams to ensure requirements are accurate and solutions are delivered effectively.

Leverage data insights to guide decision-making and ensure automation aligns with business objectives.

Communicate effectively across technical and business domains, ensuring clarity and alignment.

Preferred Skills & Experience

Strong understanding of business processes, data structures, and automation frameworks.

Experience with RPA tools and applied analytics.

Ability to create compelling dashboards and reports using visualization tools (e.g., Power BI, Tableau).

Skilled in storytelling through data, translating KPIs and performance metrics into actionable insights.

Excellent communication and stakeholder engagement skills.

Familiarity with global delivery models (onshore/offshore collaboration).

Why This Role Matters

This position is critical to enabling digital transformation. By connecting business priorities with automation capabilities and telling the story of success through data, you’ll help reduce manual effort, improve accuracy, and unlock efficiency across the organization.

Full-time