Billing & VA Authorization Specialist

Specialty Orthopedic Group is currently seeking a Billing & VA Authorization Specialistto join our Billing Department in Tupelo. This position will be Monday-Friday, full time.

*Please do not call in to Specialty Orthopedic Group regarding this position.* JOB SUMMARY

The Billing & VA Authorization Specialist plays a vital role within the Billing Department by supporting accurate claims submission, VA authorization processing, patient communication, and payment collection. This position serves as a key liaison between patients, insurance carriers, and internal teams to ensure timely authorizations, accurate billing, and efficient revenue cycle operations.

JOB RESPONSIBILITIES

Submit, track, and manage VA authorizations, ensuring all required documentation is complete and processed timely

Receive and respond to patient phone calls related to billing inquiries, insurance coverage, and account questions

Sort, review, and route incoming faxes related to VA authorizations, insurance correspondence, and claims documentation

Collect patient payments and assist with payment posting and account resolution

Submit insurance claims accurately and timely across multiple payers, including VA and commercial carriers

Work within multiple insurance portals and payer websites to verify coverage, submit claims, and monitor claim status

Assist with follow-up on unpaid or denied claims as assigned

Maintain accurate and detailed documentation within billing systems and patient accounts

Collaborate with front office, clinical teams, and billing staff to resolve authorization and billing issues

Adhere to HIPAA, billing regulations, and organizational policies and procedures

Other duties as assigned JOB QUALIFICATIONS

Prior experience in medical billing, insurance, or revenue cycle operations preferred

Experience with VA authorizations strongly preferred

Familiarity with insurance portals and claims submission processes

Strong customer service and communication skills with a patient-centered approach

Excellent attention to detail and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency with computer systems and ability to learn billing software

High school diploma or equivalent required; additional healthcare or billing training a plus