Field Ops Supervisor

Field Ops Supervisor

Department: Production

Reports To: Field Ops Manager

Employment Type: Full-Time Exempt

Location: Westerville, OH (Headquarters)

About Lifetime Quality Roofing

Lifetime Quality Roofing is a fast-growing, multi-state roofing and exterior services company committed to operational excellence and a best-in-class customer experience. We pride ourselves on high standards, strong processes, and leaders who take ownership.

Position Summary

The Field Ops Supervisor is responsible for overseeing and optimizing the scheduling, coordination, and execution of roofing projects across assigned markets. This role ensures projects are properly staffed, materials and equipment are aligned, timelines are met, and internal teams and subcontractors perform to LQR standards.

This position requires a strong operational leader who thrives in a fast-paced environment, balances multiple priorities, and drives accountability across crews, coordinators, and subcontractors.

Key Responsibilities:

Project Scheduling & Operations

Develop, manage, and maintain project schedules for residential roofing projects

Coordinate daily and weekly schedules with Construction Coordinators, field crews, subcontractors, and suppliers

Monitor active jobs, identify risks or delays, and implement corrective actions to keep projects on track

Ensure labor, materials, and equipment are available and aligned to avoid downtime or reschedules

Optimize crew utilization and resource allocation across multiple projects simultaneously

Leadership & Supervision

Supervise, train, and coach direct reports in company policies, procedures, and performance expectations

Conduct ongoing performance assessments and provide timely, constructive feedback

Address performance issues and administer discipline in accordance with company policy

Oversee work quality and first-pass yield for Construction Coordinators

Foster accountability, teamwork, and operational consistency across the field ops team

Vendor, Fleet & Resource Management

Oversee subcontractor coordination and ensure valid, signed agreements are on file

Manage company vehicle fleet, including registrations and approved vehicle purchases

Partner with internal stakeholders to resolve scheduling conflicts and operational bottlenecks

Customer Experience & Communication

Serve as an escalation point for scheduling-related customer concerns

Ensure projects are completed as scheduled while maintaining LQR’s customer service standards

Communicate professionally with homeowners, vendors, and internal teams

Process Improvement & Compliance

Identify opportunities to improve scheduling efficiency, communication flow, and operational outcomes

Ensure time clock accuracy and policy compliance for direct reports

Maintain compliance with safety standards and company procedures

Experience & Required Skills

3+ years of scheduling or operations experience in construction or a related field

Roofing or exterior construction experience strongly preferred

High school diploma or equivalent required

Strong leadership, supervisory, and conflict-resolution skills

Excellent organizational and time-management abilities

Results-driven mindset with the ability to adapt quickly in a fast-paced, high-volume environment

Effective verbal and written communication skills

High attention to detail and problem-solving ability

Ability to work independently and collaboratively across departments

Proficient with Microsoft Office and/or Google Workspace