Operation Manager

Job Description

Responsibilities:

Operational Leadership & Oversight

Manage and continuously improve operational practices across all programs

Oversee day to day operations for internal and external teams

Ensure efficient workflow, scheduling, communication, and documentation processes

Allocate resources, staffing, and materials to meet program and project deadlines

Compliance & Quality Assurance

Ensure organizational operations align with behavioral health standards, including trauma informed care principles

Maintain compliance with JCAHO (Joint Commission) standards, including documentation, safety, quality improvement, and performance metrics

Support and uphold OhioMHAS regulatory requirements, including service delivery, credentialing, reporting, and audit readiness

Assist with policy development, updates, and implementation to meet state and accreditation standards

Data, Reporting & Performance

Track, analyze, and forecast operational trends to support strategic planning

Monitor KPIs, productivity, and service utilization

Prepare operational reports for leadership and regulatory bodies

Human Resources & Policy Management

Formalize and maintain policies and procedures in accordance with HR regulations

Support onboarding, training, and performance monitoring for staff and interns

Promote a positive, ethical, and compliant workplace culture

Cross Functional Collaboration

Work closely with clinical, administrative, and leadership teams to ensure seamless operations

Support communication between departments and external partners

Assist with special projects, program development, and organizational growth initiatives

Qualifications

Required

Previous experience in operations management, program coordination, or administrative leadership

Strong project management skills with the ability to manage multiple priorities

Excellent problem solving, critical thinking, and decision making abilities

Strong leadership qualities with the ability to motivate and support diverse teams

Exceptional organizational and communication skills

Preferred

Experience in a behavioral health, mental health, or healthcare setting

Familiarity with JCAHO accreditation standards

Knowledge of OhioMHAS rules, documentation requirements, and compliance expectations

Experience developing or implementing policies, workflows, or quality improvement systems

Proficiency with EHR systems, scheduling platforms, and operational software

Other Duties

Allocate resources and materials to meet project deadlines

Track and forecast operational trends and analysis

Provide daily operations oversight for outside teams

Formalize policies and procedures in accordance to HR regulations