Technical Support Specialist

Job Responsibilities:

Provide technical support to end-users by troubleshooting and resolving hardware, software, and network issues.

Install, configure, and maintain computer systems and applications.

Collaborate with internal teams to ensure timely resolution of technical issues.

Create and update technical documentation and manuals.

Assist in training end-users on new technologies and software applications.

Ensure security and privacy of data by implementing proper measures.

Essential Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

Proven experience in providing technical support in a professional setting.

Strong knowledge of computer systems, networks, and software applications.

Excellent communication skills and ability to work well in a team environment.

Desired Experience:

Minimum of 2 years of experience in a technical support role.

Experience working with individuals with disabilities or complex care needs is a plus.

Salary & Benefits:

Minimum Salary: $60,000 per year

Maximum Salary: $94,000 per year

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Opportunities for professional development and growth within the organization.