Office Assistant, Data Entry and Scheduling

Position

Office Assistant, Scheduling

Category

Office Operations

Description

The Office Assistant, Data Entry and Scheduling continuously updates the master project schedule according to daily demands and/or supports our project management software operation. The person in this role works at the center of our operation, collaborating with multiple internal teams and communicating directly with clients by phone or email. The role requires good problem-solving skills and attention to detail in a fast-paced environment. The ideal candidate has excellent customer service skills and ideally has work experience in service, construction, or related industries.

We are a premier provider for home entertainment, networking, security, and automation solutions. Reporting to the Operations Manager, the Scheduling Team Leader has a proven ability to keep multiple concurrent projects on track, communicate effectively within and between departments in a fast-paced environment, and project a positive attitude under pressure. The Scheduling Team Leader plays a key role in ensuring that our clients, staff, and external partners receive exemplary service.

Responsibilities

Actively manage the master schedule using proprietary project management software to dispatch multiple teams of technicians and subcontractors, making constant adjustments throughout the daywork

Respond to new and current customer requests for projects and services

Communicate via phone and email with clients, field technicians, project managers, site supervisors, and contractors to schedule and confirm appointment times

Proactively review work orders and determine additional steps needed to keep open work orders moving to ensure they are completed within a timely manner

Answer incoming sales and service calls, and resolve or route them appropriately Minimum Requirements

One year experience in an administrative support or customer service role

Attention to detail while handling multiple projects in a fast-paced environment

Advanced proficiency in Microsoft Office and learning new software

Critical thinking and problem-solving while contributing to the team effort

Excellent communication, presentation, and interpersonal skills

Experience in navigating cross-departmental work-flow

Strong ability to communicate effectively, both verbally and written in English Preferred Qualifications

Associate's degree in business or related discipline

Two years' experience scheduling daily work assignments for field service technicians

Audiovisual industry, construction industry, service industry, or related experience Compensation and Benefits Package

Paid holidays and time off

Medical, dental, and vision insurance plans

Life insurance

401k with company match

Employee rewards program

Employee Purchase Plan

Opportunities for advancement

Compensation Rate

$15 to $25 per hour with full benefits

Location

Sight & Sound Systems Headquarters

Division

Sight and Sound Systems, Inc.

Full-Time/Part-Time

Full-Time

Relocation Assistance?

No

About the Organization

Established in 1994, Sight & Sound Systems designs and installs quality residential and commercial entertainment and other electronic systems. We serve the Washington, DC metropolitan area from our headquarters in Sterling, VA. We are passionate about helping our clients enhance the value and enjoyment of their homes or businesses. Our work environment is collaborative and family-oriented. We offer competitive pay and benefits.

Company Web Site

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Req Number

OFF-26-00002

This position is currently accepting applications.