Customer Relationship Management Specialist

Role Description

This is a full-time remote role for a Customer Relationship Management Specialist. The Specialist will manage customer accounts, develop and maintain relationships with clients, and implement CRM strategies to ensure long-term customer retention. Additional responsibilities include monitoring customer data, analyzing trends to improve customer acquisition and satisfaction, and collaborating with sales and marketing teams to align strategies. The role also involves facilitating the resolution of customer inquiries or issues to enhance overall client experience.

Qualifications

Strong Customer Relationship Management (CRM) and customer service skills

Proficiency in Sales and Communication skills to build and nurture client relationships

Analytical Skills for data analysis and identifying customer trends

Project Management skills to efficiently prioritize and organize tasks

Proficiency in CRM software and related tools

Ability to work independently and manage time effectively in a remote setting

Bachelor's degree in Business Administration, Marketing, or a related field is preferred

Experience in sales, account management, or customer service is a plus

Key Skills

CRM software and related tools, Business Administration, Marketing, sales, account management,