Cornbread Guest Guru (Front Line Team Member)

Guest Guru

Job Summary

As a Guest Guru, you are our guests' first point of contact. We heavily rely on our Gurus to set the stage for a positive interaction. We expect our Guest Gurus to welcome customers robustly every time by exclaiming "Welcome to Cornbread" with a warm demeanor, willingness to help, and reliability. Guest Gurus are team players who thrive in a fast-paced environment.

PEOPLE: Treat others with KINDNESS & RESPECT.

Greet every customer warmly and enthusiastically, making each guest feel valued and welcome

Build rapport with repeat customers and foster a positive connection with new guests

Take the time to determine customers' needs, offer additional menu items and upsell

Respect the differences of others even when their values and ideas contrast with our own

Find opportunities to lead with kindness and seek to understand others

Work cooperatively with others on the team and with leadership

Communicate positively and professionally

When respect or safety is at stake, reach out to restaurant leadership or HR to seek a resolution PRODUCT: Deliver DELICIOUSNESS with EFFICIENCY.

Display a graceful sense of urgency when completing tasks

Understand all menu items

Consistently meet Cornbread product recipes and quality standards

Record and accurately process purchases using the POS system, collect and process payments, and apply discounts according to Cornbread standards

Complete required training in a timely manner PLACE: Demonstrate pride by making CLEANLINESS and safety a priority.

Work cleanly and safely actively identifying any suspicious activity or safety hazards and escalating to restaurant leadership.

Perform general duties associated with setting up/breaking down areas and stations at the start or close of a shift

Follow all COVID-19 protocols and meet cleanliness standards.

Clean coffee grinder, brewer, and espresso machines.

Organize products on our shelves and restock as necessary

Work as a team to maintain the dining room, restock condiments and utensils, and provide upkeep on the restaurant area during the shift.

Complete opening and closing tasks and checklists.

Participate in weekly, monthly, and quarterly deep cleans of the cafe. Requirements:

People skills: Dealing with the public and team proactively, professionally, and positively.

Able to be detail-oriented, focused on guest service, safety-minded, trustworthy, reliable, and efficient

Food Handlers certificate within 30 days or ServSafe equivalent

Ability to lift 30+ lbs, bend, stoop, reach, and push

Ability to stand for long periods and climb steps

Proficiency in technology, reading, and writing required

Ability to work indoors and outdoors throughout the shift, Gurus spend 70% of the shift in a temperature-controlled environment and 20% in outdoor areas, the remaining 10% in kitchen, prep, or storage areas

Exhibit Pride

This job description is not an exhaustive task list of every function of the role, other tasks, and job responsibilities as assigned.