Support Engineer

Duration of Project: 5 months

Location/Address: Remote - prefer candidates in ET or CT timezones

Travel: Yes - frequency being determined

Requirements:

Position Overview

Engineer is responsible for all IT transition and integration tasks in support of acquired centers. The incumbent will evaluate and document current-state IT environments, determine technical environment strategy, and execute the transition of acquired entities to Client specifications.

What you'll do

• Conduct discovery activities, including site visits and comprehensive documentation of the technical environment.

• Collaborate with impacted IT areas during planning and development of the future-state environment for each acquired center, ensuring full understanding of the current state and providing follow-up data as needed.

• Receive, configure, and arrange delivery of desktop hardware to centers ahead of IT cutover dates.

• Perform IT transition tasks, including:

o Development, execution, and sign-off of test plans.

o Installation of hardware (computers, servers, routers, switches).

o Installation, mapping, data migration, and on-site user setup of applications.

o Training center employees on issue logging procedures.

• Provide post-closing support and transition services to the Service Desk.

What you'll need to join Insight

• Bachelor's degree or equivalent experience required.

• Minimum of 4 years' experience in a technical support role.

• Exceptional analytical and organizational skills, with the ability to adapt to dynamic project environments.

• Relevant certifications or advanced degrees are a plus.

• Strong verbal and written communication skills with clients and teammates.

• Willingness to travel, including some weekends.

Technical Understanding

• Thorough understanding of desktop computer environments and issue resolution.

• Proficiency in database and system design.

• Knowledge of Internet, Intranet, and client/server architectures.

• Understanding of network and telecommunication infrastructure.

• Broad knowledge of Information Technology capabilities.

Communication Skills

• Effectively communicates relevant project information to leadership.

• Resolves and/or escalates issues in a timely fashion.

• Capable of conveying difficult or sensitive information professionally.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard.

• Specific vision abilities required include close vision due to computer work.

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Moderate noise (business office with computers, phones, printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for extended periods.

• Must be available to work nights and weekends

•Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.