Operations Program Lead

Company Description:

Cords Club is a go-to destination for stylish, hypoallergenic jewelry, designed for comfort and everyday wear. Known for our innovative flat back studs designs, our products are tarnish-proof, waterproof, and crafted from safe materials. You can wear them while swimming, sleeping, or working out. We are committed to creating designs that empower customers to feel confident and comfortable.

Location:

In-person role: Springville, Utah Type: Full-Time

About the Role:

This role exists to keep day-to-day Operations running smoothly across teams and partners, creating space for Ops leadership to focus on growth, strategy, and what’s next.As Operations Program Lead, you’ll be a trusted partner within Operations. You’ll help coordinate work across fulfillment, customer service, supply chain, receiving, marketing, and product, stepping in as a calm, thoughtful problem-solver when things get messy. You won’t be responsible for everything, but you will be in the middle of a lot of it.This is a great role for someone with DTC or ecommerce experience who enjoys variety, collaboration, and making things work better for everyone involved.

What You’ll Be Doing:

Act as a first line of support for day-to-day operational questions and escalations, resolving issues independently when possible and escalating thoughtfully when needed

Coordinate across teams to ensure marketing promotions, launches, and initiatives are operationally feasible and well-planned

Enable fulfillment labor planning by maintaining planning tools and helping surface and coordinate responses to staffing risks, while ownership remains with the Fulfillment Lead

Serve as an Ops-side program manager for product launches, owning timelines, task coordination, and follow-through for operational readiness

Help ensure clear, positive, and timely communication within Operations and between Ops and other departments

Identify recurring operational issues and help systematize solutions over time

Coordinate operational workflows related to Amazon/FBA prep and shipments in partnership with Supply Chain and Marketplace teams

Provide day-to-day support and coordination for the Receiving function, helping close gaps where ownership is currently light

Participate in cross-functional meetings so Ops is represented, informed, and proactive

Reduce leadership bottlenecks by keeping work moving without constant oversight

Necessary Skills and Experience

2–5 years of experience in DTC, ecommerce, or a similar operational environment

Experience working on a small or scaling team, wearing multiple hats

Has seen at least one high-growth or chaotic scaling phase and stayed grounded through it

Strong judgment and the ability to stay calm when priorities shift

Comfortable coordinating across different personalities and teams

Communicates clearly, listens actively, and contributes to a positive, respectful team environment

Motivated by doing meaningful, high-quality work and making an impact in the role

Does not rely on formal authority to be effective

Degree not required, though welcome; relevant experience matters

How You’ll Work

You’ll receive structured onboarding and clear expectations

Daily lightweight check-ins (standup-style)

Weekly or bi-weekly 1:1s with Ops leadership

Plenty of trust and autonomy, with support when needed

Location & physical requirements

This role is primarily in-person at our Springville, Utah office

Must live close enough to reliably commute and hold a valid driver’s license, as occasional use of a company vehicle may be required.

Hybrid option (WFH 1 day/week) may be available after onboarding

Must be able to lift up to 40 lbs on occasion and assist with moving supplies in the office or off-site warehouse when needed

Why you will love this role

You’ll be trusted to use your judgment

You’ll be in the middle of meaningful work that actually impacts the business

You’ll work closely with leadership and see how a growing DTC brand really operates

Your days won’t feel monotonous, but they also won’t feel chaotic without support

You’ll help make things smoother for other people, not just yourself

Next Steps:

After reviewing applications, selected candidates will be invited to complete a short skills-based screening in early January. Screening invitations will be sent by the first week of January, and we’ll follow up from there.