Application Support Analyst

What you will be doing...

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

As our new Application Support Analyst for E-commerce, you’ll have a major impact on helping us achieve our goal. You’ll be supporting our E-commerce applications in a fast-paced, time-critical environment. You’ll ensure that incidents are dealt with swiftly and professionally, respond to support tickets to resolve technical issues and provide guidance on best practices.

As our Application Support Analyst, you’ll have access to a wide range of benefits including:

Hybrid working (we’re in the office 2 days per week)

Annual pay reviews

26 days holiday (plus Bank Holidays)

What you’ll be doing:

Look after the day-to-day operation of our E-Commerce websites – Jet2.com and Jet2holidays along with all our backend systems.

Be responsible for handling, prioritising and processing incidents and requests to ensure the continued operation of the E-Commerce platform.

Manage requests through to completion, resolving or escalating in a timely manner to ensure that Service Levels are adhered to.

What you’ll have:

Demonstrable experience in application support, software troubleshooting or technical customer support

Comfortable diagnosing issues across web, server and database tiers (SQL knowledge is preferred)

Ability to communicate clearly with both technical and non-technical users.

Strong analytical mindset, detail-oriented with a drive to problem solve incidents efficiently and accurately.

Familiarity with ITIL, incident management or ticketing systems.

Confidence to manage multiple incoming requests and prioritise tasks effectively.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

#LI-Hybrid

Job Type

Permanent

Hours per Week

40 Hours

Salary

Excellent

Division

Jet2.com

Careers With Us

Digital & IT

Careers Dept

IT Services

Careers Team

IT Support

Team

IT Systems & Web Development