Front Desk/Administrative Support

Job Description

Position Summary:

The Front Desk/Administrative Support position serves as the first point of contact for visitors and callers to the Middletown Housing Authority (MHA). This role is responsible for performing a variety of front desk and administrative support functions including greeting visitors, answering phones, filing, and assisting with the intake and data entry of housing. This is a full time position.

Essential Duties and Responsibilities:

• Greet and direct visitors in a courteous and professional manner.

• Answer incoming calls, route calls appropriately, and take messages as needed.

• Respond to basic inquiries and provide general information to the public.

• Accept and date-stamp incoming documents and applications.

• Assist with filing, organizing, and maintaining office records.

• Perform data entry

• Maintain the cleanliness and organization of the front desk and lobby area.

• Assist staff with clerical and administrative support tasks as assigned.

• Adhere to confidentiality and privacy regulations when handling sensitive information.

• Perform other related duties as required.

Qualifications:

• High School Diploma or GED required.

• Previous customer service or front desk experience preferred.

• Basic computer skills, including familiarity with Microsoft Office (Word, Excel, Outlook).

• Ability to operate standard office equipment (telephone, copier, scanner, etc.).

• Strong organizational skills with attention to detail.

• Excellent interpersonal and communication skills.

• Ability to handle multiple tasks in a fast-paced environment.

• Professional appearance and demeanor.

• Bilingual skills (English/Spanish) a plus.

CERTIFICATE/LICENSE:

Valid Connecticut Driver's License.

Full-time