Order Processor

Order Processor Newcastle under Lyme £23,000 to £25,000 per annum (DOE) Monday-Friday 9:00AM -5:30PM

Role:

This is an excellent opportunity for someone at an early stage in their career to gain exposure to order management, customer coordination, and internal systems while working closely with multiple departments.

Key Duties

Input and manage customer orders accurately using internal systems

Ensure any additional requirements linked to orders are logged correctly

Monitor deliveries and shipment progress, liaising with couriers when required

Maintain up-to-date and accurate notes on internal systems

Handle order-related enquiries from both internal teams and external customers

Communicate clearly via phone and email to resolve issues efficiently

Provide regular updates to customers regarding order and delivery timelines

Work closely with sales, warehouse, and purchasing teams to support smooth order flow

Assist with maintaining accurate records and improving internal processes

Provide cover for colleagues during busy periods or holidays

Support wider team tasks as needed, including occasional front-of-house duties

What We’re Looking For

Skills & Personal Attributes

Strong attention to detail and ability to manage multiple tasks

Confident communicator with a customer-focused approach

Comfortable working in a fast-paced, team-oriented environment

Proactive, organised, and eager to learn

Experience & Qualifications

GCSEs (or equivalent) in Maths and English

Good IT skills, including MS Office and experience using internal systems

Previous experience in administration, customer support, or order processing is beneficial

Full UK driving licence is desirable

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted

Interested? Call Maria on or email

INDCOM