Center Experience Associate - Pasadena

Brella Center Experience Associate

Welcome to the new village. Established in 2019, Brella is on a mission to transform the way we raise the next generation. Brella was founded by two busy moms who wanted to create a new model of care that is flexible enough to work for today's families dynamic lives while also ensuring the best developmental experience.

Brella's Center Experience Team is responsible for the day-to-day operations at the center as well as being our brand ambassadors. This team is committed to the highest levels of service and support for our families, communities and across the center for our staff. We are looking for a Part-Time Center Experience Associate. This role is located in our Playa Vista location and is a great fit for someone who enjoys being the face of the brand to our community.

As Our Center Experience Associate You Will:

Coordinate the check-in and out process of our families during daily pick up and drop-off windows

Answer family inquiries with confidence and provide quality customer service via phone, email and in-person

Support families with booking, enrollment, and account questions.

Provide the highest level of customer service to our families with a "Yes" mentality.

Build strong relationships with our current and prospective families

Assist with setup of spaces for community events and classes and group tours

Send welcome emails to families and follow-up after tours in a timely manner

Maintain documentation such as updated child records, incident logs and licensing rosters, etc.

Execute center marketing in partnership with our marketing team.

Proactively identify ways to improve our processes to be more efficient

Support manage the center inventory stock and re-ordering of materials

Ensure the cleanliness of the facility by the following, but not limited to: running the laundry loads and dishwasher, emptying trash, sweeping/mopping

Problem solve and jump in to support our staff as needed

Experience, Knowledge, and Abilities:

18+ years old

At least 1 year of experience in hospitality, F&B, retail, boutique fitness, or other customer-facing role

Experience working in a child care center (Preferred)

First Aid/CPR Certified

Strong attention to detail

Highly flexible and adaptable in a fast-paced environment

Proficient in G Suite, MS Office, MacOS, Microsoft Windows, Slack

Passion and interest in working with children and families

Physical Demands:

Demonstrate full range of motion to lift, reach, squat, climb, sit, walk, bend and otherwise fully participate in activities. Standing for long periods of time.

Ability to physically handle children between 0-6 years of age using appropriate techniques. Ability to lift children up to 50 pounds.

Maintain mental and physical alertness and an appropriate level of energy to perform essential job requirements.

Respond immediately and appropriately to multiple or unexpected situations or emergencies.

Follow state, federal and Brellas' guidelines regarding immunizations, employment physical, and required health and safety training and practices.

The above statements are intended to describe the general nature of work performed, not an exhaustive list of all essential functions and responsibilities. Qualified applicants or employees with a disability must be able to perform the essential functions of the job, with or without reasonable accommodation.