IT Support Engineer

DAG Tech seeks a Tier II Technical Support Engineer to fulfill a key role on our Engineering Operations team. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

Deployment & configuration of firewalls, switches, VLANs, Wi-Fi, VPNs

Access control systems (badge readers, door controllers, software integration)

Security camera setup (IP cameras, NVRs, PoE, remote access configuration)

ISP coordination and WAN setup (circuit provisioning, failover testing)

Server rack build-outs and cable management (rack assembly, labeling, UPS)

Cloud migration experience (Google Workspace, Microsoft 365, AWS, Azure)

Office IT build-outs and conference room AV setup (Logitech Rally, Tap, ClickShare)

Procurement and hardware staging (BOM review, pre-configuration, logistics)

Technical documentation (network diagrams, configuration records, SOPs)

Project coordination and task tracking (status updates, milestone reporting)

Client support and onboarding (email setup, conference room training)

Strong troubleshooting and problem-solving skills (hardware/software/network)

Adaptability and multitasking across diverse IT environments

Excellent communication and collaboration with internal teams and clients

Role Format

Type: Full Time Employee

Schedule: 40 hours per week

Performance: In office or at client site 95% of time, Manhattan & surrounding areas

Desktop: Windows, Mac

Cloud: Microsoft 365, Google Workspace, Zoom

Personal Skills Required

High level of professionalism

Team player

Consistency and reliability

Exceptional verbal communication, and technical writing skills

Ability to multi-task gracefullyAbility to exercise clear judgement

Opportunities for Advancement

Tier III engineering

Project engineering

Cybersecurity roles

Compliance support roles

Engineering management responsibilities

About DAG Tech

DAG Tech is a leading innovator in the IT services industry, driven by our exceptional team and their dedication to delivering results the right way. We achieve this through outstanding service and support, leveraging cutting-edge technologies, and seizing new opportunities. Our core specialties include IT support, cybersecurity, technical projects, cloud solutions, and strategic consulting. At the heart of our approach are guiding principles that set us apart and shape everything we do.

Equal Opportunity Employer (EEO) Statement

As an Equal Opportunity Employer (EEO) that celebrates diversity, DAG Tech does not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Location and Compensation

Culver City, CA Salary: $47,700.00$103,000.00 #J-18808-Ljbffr