CSR - Customer Support Representative

Job Description

Description:

At Markful, we’re guided by three core values: Service, Reliability, and Quality — with service at the heart of everything we do. Our Customer Service Representatives play a key role in supporting customers from order to delivery, ensuring questions are answered clearly and issues are resolved efficiently.

This role is well-suited for someone who enjoys helping others, stays organized in a fast-paced environment, and takes ownership of follow-through. You’ll support a high volume of customer requests across phone, email, and chat, while working closely with internal teams to keep orders moving accurately and on track.

Responsibilities include:

Managing a high volume of incoming customer inquiries via phone, email, and live chat

Providing clear, accurate information about products and services, and educating customers to help them make informed decisions

Placing orders on behalf of customers and ensuring details are accurate before submission

Receiving, reviewing, and processing orders for printed marketing materials

Assisting customers with account questions, website navigation, and online tools

Troubleshooting issues and resolving concerns professionally and efficiently

Documenting all customer interactions clearly in our CRM and ticketing systems

Following up to ensure questions and issues are fully resolved

Collaborating with internal teams to maintain accuracy, reliability, and quality

Identifying opportunities to improve processes and enhance the customer experienceRequirements:

We’re looking for someone who brings a strong service mindset, attention to detail, and accountability to their work.

Qualifications:

1+ year of experience in a customer service or support role

Strong written and verbal communication skills

Ability to multitask, prioritize, and manage time effectively in a high-volume environment

Comfort working with CRM systems and ticketing tools

Strong problem-solving and decision-making skills

Calm, professional approach — even in challenging situations

Reliable, detail-oriented, and team-oriented

Willingness to work a flexible schedule and occasional overtime

Preferred (but not required):

Experience supporting e-commerce or online orders

Familiarity with Microsoft Office and web browsers

Experience with Adobe Creative Suite or basic design tools

Education:

High school diploma or equivalent required

Full-time