Client Success Specialist

Job Description

Job Summary:

This role is central to the full sales process, serving as the primary point of contact for the sales team and managing customer service needs to keep daily operations running smoothly. Success in this position requires strong organization, sharp attention to detail, excellent written communication, and solid IT capability. Experience in a pharmacy or cGMP facility is preferred.

The role also handles tradeshow and travel coordination, partners with the Accounting Department to ensure timely billing, generates reports, manages customer follow-up, and maintains the Salesforce CRM system. Daily customer outreach is expected to uphold high service standards. This position supports the field sales team and provides inside-sales support as needed.

Core Tasks

Set up new customer accounts and verify DEA and state licensure.

Onboard new customers and email login credentials

Follow up on customer questions and concerns, including product availability and shipping timelines.

Assist in packaging and shipping pharmaceutical products to clients.

Communicate directly with customers and maintain accurate, detailed notes in the CRM system.

Process and fulfill customer orders with accuracy and urgency.

Coordinate customer order shipments and deliver high-quality service throughout the process.

Maintain a clean, organized, and efficient work area.

Values

Demonstrates Innovation abilities by identifying and speaking up about possible improvements and identifying more efficient ways of doing things.

Operates with Integrity by maintaining high ethical standards, cares, shows trust and respect with all employees

Collaborates to create or participate effectively on diverse and high performing teams, Is open to new ideas and perspectives, communicates across shifts, and demonstrates a safe work environment

Demonstrates a passion to Perform by meeting personal and departmental goals, gains knowledge to display increasing independence, instills confidence in ability to perform required tasks, and progresses on qualifications within reasonable timelines

Demonstrates Courage by speaking up, accepts constructive feedback, and takes accountability for mistakes and make necessary corrections

Preferred Skills/Abilities:

Strong team-player mindset with the ability to collaborate across departments.

Exceptional attention to detail.

Experience in a highly regulated manufacturing environment or pharmacy preferred.

Willingness to take on tasks outside standard responsibilities to support company needs.

Background as a pharmacy technician or pharmacy buyer in a hospital setting is beneficial.

Experience in sales support, cGMP environments, pharmaceuticals, customer service, or 503B outsourcing is a plus.

MDS (Systems House) experience is a plus.

Proficiency in Microsoft Excel is required.

Education and Experience:

High School Diploma or GED Required

Certified Pharmacy Technician or College Degree, Preferred

Minimum of 2 years of continuous work experience in customer service, pharmacy, warehouse, or other fulfillment related experience

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Lift up to 40 pounds and occasionally push or pull pallets or product containers.

About STAQ Pharma

STAQ Pharma is a 503B outsourcing facility that produces sterile injectable medications for hospitals and health systems. The company operates under strict regulatory standards and maintains offices in Denver, Colorado, and Columbus, Ohio.

Full-time