Software Support Specialist II

Job Description

The Mortgage Office® software is recognized for its reliability, compliance, and user-friendly design, backed by a company culture defined by trust, long-tenured employees, and deep commitment to our customers.

About the Role

We are seeking an experienced Customer Service Representative who will deliver exceptional customer and technical support through accurate troubleshooting.

This role will focus on serving as an escalation point for complex issues, providing mentorship to Tier 1 specialists, and contribute to process improvement, supporting our continued growth as a SaaS business and strengthening internal processes, performance, and cross-team alignment.

What You’ll Do

Handle advanced troubleshooting and software configuration issues.

Collaborate with Product and Engineering teams to resolve recurring problems.

Mentor and assist Tier 1 specialists with complex cases.

Update and refine internal documentation and support procedures.

Qualifications

Bachelor’s degree in a related field or equivalent work experience.

2-5 years in technical support or customer success roles, preferably in a B2B SaaS or Fintech environment.

Proficiency in using customer support software and tools.

Ability to work cross-functionally with Engineering and Product teams (bug logging/tracking).

Nice to Have

Working knowledge of APIs, databases, or system integrations.

Experience working with HubSpot CRM and Azure DevOps.

Technical writing skills for producing and refining support troubleshooting documentation.

Microsoft Excel proficiency and strong comfort with numbers, formulas, and logical reasoning.

Why Join Us?

Comprehensive health, dental, and vision coverage

401(k) with company funded match

Mission-driven company with a 45+ year legacy and industry-leading products trusted by thousands of lenders.

Collaborative, supportive team known for long tenure, deep expertise, and a culture built on trust and integrity.

Help modernize and evolve the leading platform in private lending technology.

Beautiful Huntington Beach office with a tight-knit culture.

Competitive compensation and room for professional growth

Performance-based bonuses

Generous PTO

Modern workspace with on-site amenitiesCompany Description

Applied Business Software, Inc. (ABS) is the creator of The Mortgage Office, the leading platform for private lending and loan servicing. Since 1978, we’ve built, sold, and supported powerful software used by lending institutions of all sizes around the world. The Mortgage Office is known for its stability, reliability, and the exceptional satisfaction of the clients who rely on it every day.

Full-time