Desktop Support Manager Clinical Desktop

Company Overview

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

Position Summary

We have an exciting opportunity to join our team as a Desktop Support Manager - Clinical Desktop. In this role, the Clinical Desktop Support Manager leads a team of IT staff, supervising professionals who provide and maintain a reliable technical infrastructure to serve the customer community. Duties include running, maintaining, and troubleshooting systems, servers, networks and desktop environments, responding promptly to customer problems, resolving issues or escalating them as necessary, and overseeing telephone operator staff. The manager provides work direction and reviews work as needed.

Job Responsibilities

Performs other duties as assigned.

Adds value to the organization through direct management of staff and IT resources: directing staff, budgeting for the work group, planning for future resource needs, managing reporting, and establishing and ensuring the attainment of objectives and service levels for the work unit/project team.

Responsible for the overall architecture direction for the application or technical area.

Manages team in scheduling, technical direction, future planning and standard development practices.

Participates in budgeting and capital equipment processes and quality improvement activities for the development organization.

Meets scheduled milestones to ensure project/program objectives are met timely.

Has an in-depth knowledge of the principles, theories, practices and techniques for managing activities related to planning, managing and implementing technology solutions.

First-level supervision, responsible for a team typically performing one function.

Leads, assigns and monitors work for the team.

Minimum Qualifications

Minimum 5 or more years of experience and a BA/BS degree or equivalent.

Preferred Qualifications

Prior supervisory experience is preferred but not required.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits & Wellness

NYU Langone Health provides a comprehensive benefits and wellness package, including financial security benefits, a generous time-off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial and preventive care.

Commitment to Equality

NYU Langone Health is an equal-opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications must be completed online.

Know Your Rights

Workplace discrimination is illegal.

Salary Range

NYU Langone Health provides a salary range of $117,107.95 - $119,883.57 annually. Actual salaries depend on experience, specialty, education and hospital need.

Pay Transparency Notice

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