IT Technician

Job Description

Description:

Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.

Please complete the assessment here:

Duties of Role:

Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues

On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.

Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.

Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts

Knowledge and Abilities:

Education: High School Diploma

Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting

Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks

Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration

Additional Information:

Full Time

Benefits include retirement plan with company matching

Salary Range: $50,000 to $55,000

Company Vehicle and work gas miles reimbursed

In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals

Submit your application now!

Benefits:

Health insurance

Paid time off

Retirement planRequirements:

Clean driving record (company vehicle given for onsite service work).

Ability to lift 50-75lbs, we often have to deliver hardware to client sites

Ability to climb a ladder to install/troubleshoot WiFi APs

Pass background check and drug test

40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring

Schedule:

Monday to Friday

On call

Work Location: In person

Full-time