Business Analyst - Mastery -- MM -- Servicing Technology

Business Analyst - Mastery

The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support a large-scale business project, as well as readiness initiatives, for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement). Experience with Salesforce business and/or technical components is highly desirable.

As a Business Consultant, you will:

Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements

Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results

Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements

Guide and advise less-experienced Business Analysts.

Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment

Accountable to drive escalation analysis and resolution on complex issues

Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues

Develop recommendations by applying critical thinking to conduct analysis and weigh risk

Lead initiatives supporting business strategy and process improvement

Identify gaps in processes/procedures and make recommendations for improvement

Develop a strong network of resources/business partners across the organization and our vendor partners

Facilitate and organize meetings with key stakeholders and business partners

The Minimum Qualifications

Lead analysis of impacts to the business (impact analysis)

Development of business process models, process outlines, procedures and job aides to help ready the Business

Perform requirement management planning for medium to large scale projects

Leads business analysis across multiple parallel initiatives

Gathering and documentation of functional and non-functional requirements

Clear and concise written and verbal communications

Strong facilitator to drive requirements gathering sessions

Collaborate with business and systems experts

Peer review of work product

May provide oversight of overall quality of work product

Negotiate and influence requirements direction

The Ideal Qualifications

Works with guidance on more complex projects

Capable of applying knowledge to handle all but the most complex problems independently

Anticipates change and directs or redirects efforts

Looks for and finds ways to improve operations while ensuring business value and outcomes

A minimum of 5 yrs of related business analysis experience

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.