Director Programs

Job purpose

The Director of Programs provides strategic and operational leadership for Homeport’s housing and resident-centered services, integrating the functions of Housing Advisory Services and Resident Services into a unified, impact-driven department. Reporting to the Vice President of Programs & Impact, this position ensures that Homeport’s programs are effectively designed, implemented, and evaluated to support residents in achieving housing stability, financial wellness, and overall well-being.

The Director of Programs will oversee a multidisciplinary team of Service Coordinators, Housing Advisors, and Program Managers, ensuring consistent service delivery, compliance, and alignment with Homeport’s mission, strategic goals, and performance standards.

Duties and responsibilities

Program Leadership & Strategy

Lead and manage the integration of Housing Advisory Services and Resident Services under a cohesive programmatic framework.

Develop and implement strategies that promote housing stability, homeownership readiness, financial capability, and community engagement among Homeport residents.

Align program initiatives with Homeport’s strategic priorities, logic model, and organizational impact framework.

Monitor program outcomes and ensure data-driven decision-making for continuous improvement.

Team Supervision & Development

Provide direct supervision, coaching, and performance management for Service Coordinators, Housing Advisors, and Program Managers.

Foster a collaborative, person-centered, and trauma-informed team culture that promotes staff development and accountability.

Identify training and professional development needs across program teams and implement capacity-building opportunities.

Program Operations & Compliance

Ensure all programs comply with funder requirements, HUD and industry standards, and internal policies.

Oversee quality assurance processes, service documentation, and data accuracy in client management systems.

Collaborate with the Finance and Resource Development teams to monitor budgets, prepare grant reports, and align service delivery with funding goals.

Partnerships & Community Engagement

Cultivate partnerships with local organizations, government agencies, and service providers to enhance program reach and impact.

Represent Homeport in community coalitions, committees, and events related to housing stability and resident well-being.

Support cross-departmental collaboration to ensure residents and clients receive holistic, coordinated services.

Evaluation & Impact

Develop and maintain outcome measurement tools and performance dashboards in collaboration with the Impact & Evaluation function.

Translate data and resident feedback into actionable program enhancements.

Contribute to impact reporting for internal leadership, the Board of Directors, and external funders.

Qualifications

Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, or related field required; Master’s preferred.

Minimum of 7 years of progressive leadership experience in housing services, community development, or social services.

Proven experience managing multidisciplinary teams and overseeing multiple program areas.

Strong understanding of housing counseling, resident engagement, and supportive services.

Demonstrated ability to use data for decision-making and performance improvement.

Excellent communication, organizational, and relationship management skills.

Commitment to equity, inclusion, and person-centered service delivery.

Core Competencies

Strategic and Operational Leadership

Staff Development and Supervision

Cross-Functional Collaboration

Data-Driven Program Management

Resident and Community Engagement

Continuous Improvement and Accountability

Licensing and Certification

None required

Homeport Behaviors and Values:

Supports Homeport’s mission of creating strong communities by developing quality, affordable homes on a cornerstone of dignity, security and opportunity.

Homeport’s Core Values Are:

Trust

Accountability

Collaboration

Unity

Quality

Tools and Equipment

Personal computer and office equipment will be used on a daily basis.

Physical requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally accessibility via cell phone, ability to work a nonstandard work week and/or work evening hours, may be required.There may be occasional travel on company and/or personal time as well as work at various locations. This position requires a reliable, personal means of transportation. This individual in this position must hold and maintain Ohio driver’s license with an acceptable driving record. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Direct reports

Housing Advisors

Program Managers

Service Coordinators

Program Coordinator/Specialist