Dispatch / Customer Service Rep

Dalcon Electric in San Jose, CA is calling all Dispatch / Customer Service Reps to apply to join our amazing team full-time!

WHY YOU SHOULD JOIN OUR TEAM

We are an electrical company that strives for excellence with a great, team-oriented environment. We pay our Dispatch / Customer Service Reps a competitive wage. Our team also enjoys great benefits, including a sign-on bonus, ongoing training, monthly bonus opportunities, tool allowance, and paid time off (PTO). Additionally, we plan to offer a 401(k) plan. We also make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading!

ABOUT DALCON ELECTRIC

Alongside exceptional electrical services, we emphasize customer service first. With each project, we want our customers to have an above and beyond experience. We make that happen through our high-quality repairs, installations, and follow-through, ensuring 100% client satisfaction every time.

We want each person on our team to feel confident in their position and contribute to being the best electrical service company in the Bay Area. With this in mind, we maintain a transparent management style and set a clear understanding of expectations and goals. To show our genuine appreciation for our great employees, we hold company events and prioritize a team-first attitude. All of our efforts combined, create a family-oriented feel with competitiveness to be the best you can be, doing a job you love.

ARE YOU A GOOD FIT?

Ask yourself: Are you self-motivated? Do you have a positive, can-do attitude? Can you effectively communicate, both in writing and verbally? Are you professional and friendly? Do you learn quickly? Can you manage your time efficiently and prioritize tasks accordingly? If so, please consider applying for this dispatching position today!

YOUR LIFE AS A DISPATCH / CUSTOMER SERVICE REP

This full-time position typically works midday to the early evening. Part-time roles can also be discussed.

As a Dispatch / Customer Service Rep, you interact with customers, schedule leads, assist with dispatching our service technicians, and support management with various administrative tasks. You answer phone calls, assess customer support needs, and schedule leads based on those needs. Using your knowledge of company services and service offerings, you make sure that you provide the appropriate solutions to our clients. You schedule and coordinate service calls, perform administrative support, and assist in client retention as needed. You feel good about using your customer service and dispatching skills to help our customers get the timely help they need!

WHAT WE NEED FROM YOU

Excellent spelling and grammar

Basic typing and computer skills

Familiarity with Microsoft Word and Excel and a willingness to learn new systems

If you can meet these requirements and perform this dispatching job as described above, we would be happy to have you as part of our team!

Location: 95110

Must have the ability to pass a background check and drug screening test.