Software Support Engineer

As the Software Support Engineer, you will be the first line of support to troubleshoot and resolve customer reported technical and operational issues. This position is a unique blend of Software Development, Quality Assurance Testing, on-site implementation and installation, and support. Bachelor's degree in a related technical field is required, as well as a passion for software development and testing.

MINIMUM QUALIFICATIONS:

Bachelor's degree in a related field (Computer Science, Computer Information Systems, Software Engineering, etc.)

Experience designing software applications and a strong understanding of the Software Development Life cycle

Experience troubleshooting and problem solving

Customer service-friendly personality

Prefer familiarity with relational databases (MySQL preferred)

Prefer experience with Python and C development

Prefer experience in Linux environment

Prior technical support experience is a plus

RESPONSIBILITIES:

Software Testing and onsite implementations/installation

Provide customer support to help assist with operational and system issues

Design, maintain and modify existing applications

Take responsibility for multiple tasks in multiple projects simultaneously

Review existing code and make required modifications

Submit all designs and code modifications for peer review

Write, maintain and execute test plans

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.