Jr Systems Administrator

Position Overview As a Jr.

Systems & Network Administrator, you will be responsible for: · Providing technical support to all clients.

· Support of workstations, servers, network infrastructure, and phone systems.

· Resolving issues for clients via phone or electronically · Tracking customer issues and adhere to established SLAs and processes.

· Participating in an after-hours rotation, typically three to four times each year.

· Utilizing ConnectWise for detailed documentation, issue tracking, and seamless client communication.

Required Skills · Effective communication skills, both verbal and written.

· Technical expertise in PC Operating Systems (Windows 11, 10, and 7). · Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022) · Proficient with On-Prem Exchange and Microsoft 365’s Email, OneDrive, SharePoint, and Azure · Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS.

· Familiarity with security tools like MDR, EDR, and A/V.

· Familiarity with VOIP.

· Industry certifications like A+, Network+, Security+, Microsoft 365, SonicWall, Windows Client or Windows Server are preferred.

Qualifications · Previous experience in the IT industry (3+ years minimum) · Strong interpersonal communication skills to maintain professionalism in high-pressure situations.

· Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.

· Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.

An individual that excels in collaboration and teamwork.