Python Developer, ACC

Autodesk Customer Technical Success Python Development Engineer

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Forma and construction cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.

Responsibilities:

Act as the dedicated support expert for Autodesk Forma and construction cloud solutions in Customer Technical Success

Act as the customer liaison with engineering team

Research, verify, and document product defects

Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution

Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues

Excellent verbal and written communication skills

Lead initiatives to enhance process efficiency, customer satisfaction by developing automations

Build and maintain a collection of service automation runbooks that can be run from the cloud

Build alert and telemetry systems to accelerate issue detection and mitigation

Create documentation as appropriate for the automations developed

Ensure high quality deliverables

Ability to work independently and/or guide other team members to meet deadlines

Self-motivated and proactive, possessing strong desire to learn

Minimum Qualifications:

4-year bachelor's degree from an accredited institution in engineering, computer science, or a related degree

Minimum 8 years of experience in the construction or engineering domain

Strong experience writing script-based automations using Python, or similar scripting languages

Strong skills in Windows OS, networking, Cloud APIs, virtualization

Experience with Azure, AWS, or similar cloud provider

Experience in Agile Software Development practices and tools (such as Jira, Kanban. Etc.)

Preferred Qualifications:

Excellent skills in resolving customer problems with an "out of the box" and a "can do" approach

Exhibit leadership skills and go beyond on the roles and responsibilities

Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required

Working experience with any of those products: AutoCAD, Revit, Forma (Autodesk Construction Cloud), BIM360

About Autodesk:

Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all.

Benefits:

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

Salary transparency:

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $141,400 and $228,800. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity:

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging:

We take pride in cultivating a culture of belonging where everyone can thrive.