Service Administrator - Scheduling, Dispatch & FieldPulse Mgmt

About Evolved Lighting & Energy

Evolved Lighting & Energy is a growing electrical contracting company specializing in lighting retrofits, HVAC controls, low-voltage energy upgrades, and EV charger installations. We help modernize facilities with smarter, more efficient electrical systems - and we do it with a team that values professionalism, accountability, and doing things the right way.

Our Core Values

At Evolved Lighting & Energy, how we work matters just as much as what we deliver.

Quality - Always comes first. Efficiency is a result.

Inner Fire - Passion and motivation is notable in everything we do.

Collaboration - Our success is only possible through working together as a team.

Versatility - Willingness and ability to take on new challenges and deliver results.

Positive Charge - Creating positive energy in our workplace and for our customers.

We're looking for team members who align with these values and want to grow with us.

The Role

The Service Administrator is the backbone of our Service Team. This role manages service scheduling and dispatch, maintains accurate job records in our field service software, and supports billing and documentation workflows.

This role is focused on supporting the Service Team today, with the opportunity for responsibilities to evolve over time as the company grows. We're looking for someone who is adaptable and open to learning new skills as needs change.

What You'll Do

Schedule and dispatch service technicians daily

Maintain accurate customer and work order data in FieldPulse

Communicate with customers and vendors regarding scheduling and updates

Ensure work orders include required documentation (notes, photos, parts, time)

Support invoice preparation and job closeout

Assist with project schedule, data entry and Service administrative needs

Who You Are

Highly organized and detail-oriented

Calm under pressure and able to juggle multiple priorities

Comfortable enforcing documentation and process standards

A clear communicator who works well with both field and office teams

Reliable, responsive, and proactive

Qualifications

2+ years of experience in dispatching, scheduling, or service coordination

Experience in electrical, HVAC, or field service environments preferred

Strong communication and organizational skills

Proficiency in Google Workspace or Microsoft Office tools

Experience with field service or CRM software (FieldPulse preferred)

Valid driver's license and reliable transportation

Non-smoker (smoke-free work environment)

Schedule & Workload

Full-time, typically 40-45 hours per week

Office-based role

Fast-paced service environment requiring flexibility and responsiveness

Compensation & Benefits

$20 - $25 per hour (depending on experience)

2 weeks Paid Time Off (PTO)

9 Paid Holidays

Health Dental & Vision Insurance

Simple IRA with up to 3% company match

Eligible for mid-year and year-end performance bonuses

Eligible for company profit sharing after one year of service

Long-term growth and development opportunities

Why You'll Love Working Here

At Evolved Lighting & Energy, you're not just scheduling service calls - you're helping keep our operations running smoothly and our customers satisfied. You'll be part of a team that values trust, accountability, and doing quality work every day.