Remote Inbound Call Operations & Customer Service Coordinator

We are seeking professional and reliable individuals to join our remote team as Inbound Call Operations & Customer Service Coordinators. This work-from-home role supports call center operations by assisting customers, coordinating communication records, and maintaining accurate documentation across internal systems.

In this role, you will manage inbound customer calls and approved written communication channels. Your responsibilities include responding to inquiries, providing accurate information, and ensuring each interaction is handled professionally and respectfully. Clear and consistent communication is key to success in this role.

Alongside customer support, you will manage operational coordination tasks. These include recording call summaries, updating internal systems with accurate information, reviewing documentation for completeness, and maintaining organized digital records. Attention to detail is critical, as accurate records support service quality and internal reporting.

This position follows structured workflows and standard operating procedures. Training materials, call handling instructions, and system access guidance will be provided during onboarding. Although remote, you will remain connected with supervisors and colleagues through digital collaboration platforms.

Applicants must have a reliable internet connection, a computer or laptop, and a quiet workspace suitable for professional communication. Basic computer skills, including email usage and familiarity with online tools, are required. Strong organizational and time management skills are necessary.

Previous experience in call center operations, customer service, or administrative roles is helpful but not required. Entry-level candidates are encouraged to apply, and full training will be provided.

Work schedules may be flexible, including part-time or full-time options based on operational needs. Compensation and scheduling details will be shared during the interview process. No application fees or upfront payments are required.