Experienced Service Advisor

Job Description

At Anderson Ford we are looking for an experienced Main Shop Service Advisor. We are a large facility that includes a Quicklane and Body Shop. We are locally owned and operated and have partnerships with many local charities and community organizations.

Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio!

What we offer:

Free Health Insurance option Available

Dental, and Vision Insurance Available

Short and Long Term Disability Insurance

401k with company matching contribution available

Earned Paid Vacations and Holiday Pay

Immediate PTO Days upon hire start date

Employee appreciation celebrations

Career advancement opportunities, promote from within

Employee Discounts on products and services

Family owned and operated

Long term job security

Competitive pay and bonus structure

Paid Training

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Minimum of 2 years of Automotive Service Advisor experience required

CDK Experience a Plus

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full-time