Insurance Customer Service Rep

Job Description

Brady Schmitt Agency LLC is a growing agency built on professionalism and genuine care for our clients. We believe great insurance work happens when people enjoy what they do and feel supported while doing it. Our culture blends high ethical standards with flexibility, collaboration, and a strong commitment to learning. We operate in a complex industry, and we embrace that challenge by equipping our team with the resources, mentorship, and training needed to succeed. Team members are encouraged to grow alongside the agency as we expand. If you value purpose-driven work and a workplace that respects individual needs, you will feel at home here.

We are hiring an Insurance Customer Service Representative to support clients, strengthen relationships, and contribute to agency growth through exceptional service and sales awareness. This role offers a balanced mix of independent work and collaboration, making it ideal for someone resourceful, client-focused, and motivated to grow within the insurance industry.

Base salary of $40,000 to $50,000 based on experience

Performance-based bonus opportunities

Paid time off and paid holidays

Monday through Friday schedule with evenings and weekends off

Hands-on training, mentorship, and licensing assistance

Life insurance and employee discounts

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Warm Leads Provided

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Performance Bonuses

Professional Work Environment

Employee Discounts

Equipment Provided

Office Snacks and Coffee

Personal Workspace

Active Community Involvement

Responsibilities

Provide exceptional customer service by assisting clients with policy questions, changes, and claims support

Identify sales opportunities and present appropriate insurance products to prospective and existing clients

Process policy applications, renewals, and endorsements accurately and efficiently

Maintain current knowledge of insurance products, services, and industry regulations

Build and maintain strong client relationships to support retention and long-term satisfaction

Proactively resolve client issues by identifying solutions and following through

Requirements

Active insurance license required or willingness to obtain with agency support

Prior insurance or customer-facing experience a plus

Strong communication and interpersonal skills

Customer-focused mindset with a genuine desire to help others

Sales aptitude with the ability to recognize and pursue opportunities

Problem-solving skills, adaptability, and resourcefulness

Full-time

Hybrid remote