Level 2 IT Support Technician

LaSalle Network is partnering with a leading managed IT services provider specializing in help desk, systems engineering, network engineering, and cloud services. We are seeking an experienced Level 2 Support Technician to join the service desk team and provide high-quality technical support to clients. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer service.

Responsibilities

Respond to incidents in the Level 2 ticket queue and resolve client issues via phone, remote access, or in-person

Provide advanced technical support for software, hardware, and mobile device problems

Deploy OS image builds to PCs and perform post-image system configuration

Troubleshoot and resolve issues with Microsoft Office, Windows, macOS, Android, iOS, Citrix, and VPN

Administer Office 365 Exchange Online and Active Directory user account changes

Document all client interactions and solutions in the ticket management system

Support application features, functionality, and usage questions

Collaborate with clients and team members to diagnose, resolve, and escalate issues when necessary

Stay current with company policies, procedures, and technologies

Contribute to process improvements and maintain detailed technical documentation

Build strong working relationships with clients and internal teamsRequirements

Educational degree, IT certification, or equivalent work experience

2+ years of hands-on desktop support experience with a strong customer service focus

Experience with image deployment methods such as SCCM, Intune, PXE Boot, or Autopilot

Proficiency in Microsoft Office applications and Office 365 administration

Knowledge of Microsoft Windows, macOS, Android, and iOS operating systems

Familiarity with Citrix, VPN, and Active Directory administration

Strong technical aptitude and PC/mobile device literacy

Excellent written and verbal communication skills with a high attention to detail

Ability to work both independently and collaboratively in a team environment

Self-motivated with a strong desire to learn and improve processes

Mike McGlauchlin

Sr. Project Manager - Technology Services

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here

All assignments are at-will and their duration is subject to change.