Tools Support Engineer

About the job Tools Support Engineer

Job Description: Tools Support Engineer

Location: Tampa, FL or Dallas/Coppell, TX (Texas preferred)

Employment Type: Contract-to-Hire (W2)

Experience Level: Mid-Senior (Associate Level)

Key Responsibilities

ALM Tools Administration & Support

Create/manage projects, users, and roles in Microfocus QC/ALM/Octane.

Troubleshoot user-reported issues and provide L2/L3 support.

Develop SQL queries, macros, and scripts to automate repetitive tasks.

Customize dashboards, workflows, and reports for engineering teams.

Integration & Upgrades

Integrate ALM tools with 3rd-party/Microfocus systems.

Test and deploy patches/upgrades; migrate projects to new versions.

Validate environments post-upgrade and document best practices.

Cross-Functional Collaboration

Partner with IT/engineering teams to pilot new tools and extract audit reports.

Monitor license servers, databases, and infrastructure health.

Train users and communicate tool updates effectively.

Required Skills

Must-Have:

2+ years in end-user software support (any application).

Strong troubleshooting and problem-solving skills.

Proficiency in SQL, scripting (VBScript/JavaScript), and macros.

Excellent communication and time management.

Nice-to-Have:

Experience with Microfocus ALM/Octane/QC or similar tools.

Financial services industry exposure.