Staffing Representative-Bilingual (DC)

Job Description

Company Description

Job Description

DC Staffing Representatives are responsible for delivering excellent customer service through assisting perspective candidates, DC (Distribution Center) associates and campus visitors. The primary responsibilities of this position include sourcing, scheduling, and placing candidates for seasonal distribution center openings. Additionally they are responsible for internal and external visitor management ensuring that anyone who needs assistance is taken care of – whether it is helping guests with bags to their vehicles, using resources to identify appropriate contacts, or assisting DC candidates with their application and taking them through the interview process.

DC Staffing Reps check-in guests and keep the reception area clean, uncluttered and organized, and most importantly represent the A&F family of brands with a friendly, casual and enthusiastic attitude. Our DC Staffing Reps are also responsible for general office tasks such as shipping packages and documents for full-time staff, answering phone calls, interfacing with senior leadership, keeping break areas tidy and stocked, and other everyday office tasks.

This job is located at our Global Home Office in Columbus, Ohio.

What Will You Be Doing?

Greet and assist all associates and visitors – project energy and enthusiasm making the area a warm and inviting place that provides an exciting and energetic experience for all associates and visitors

Assist callers in a professional and friendly manner

Application review, telephone / in-person interview Distribution Center candidates

Successfully and strategically match candidate skill sets to hiring needs

Meet, greet and sign-in candidates for interview and new hire orientation

Assist with administration and preparation of new hire orientation

Facilitate new hire orientations as needed

Hire and dismiss applicants

Attend job fairs and recruiting events

Assist candidates with online new hire paperwork and ensure completion

Onboard and process new hires utilizing SmartRecruiters and PeopleSoft

Assist with additional recruiting needs as necessary

Maintain associate files

Identify critical HR issues and report them to HR Business Partners

Troubleshoot associate payroll and benefit questions

Assist in maintaining overall department standards for consistency/quality

Contributes to team effort by accomplishing related results as needed

Ensure effective communication across the business

Maintains safe and clean reception area by complying with procedures, rules, and regulations

What Do You Need To Bring?

At least 18 years of age

Bilingual (Spanish speaking)

Flexible hours and availability to work additional hours, as necessary and in other departments of the business

Detail oriented

Passion for customer service

High level of reliability, confidentiality and professionalism

Ability to work independently, in a team environment and without direct supervision

Effective organizational and time management skills

Ability to multi-task and work in a very fast paced environment

Periodic travel to local career fairs and recruiting events

Demonstrated creativity and innovation to suggest improvements to the recruiting process

Intermediate PC skills: Microsoft Office-Word, Excel, Teams and/or other software/database skills.

Experience with SmartRecruiters preferred

Excellent oral, written, communication and phone skills

Ability to effectively speak in front of a group of people

Strong data entry/typing skills preferred

Ability to thrive in a fast-paced environment

1 – 2 years of Customer Service, Operations, or Human Resources experience

Distribution environment experience ideal

Knowledge of employment law a plus

Clean criminal/driving record

Our Company

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

Incentive bonus program

401(K) savings plan with company match

Annual companywide review process

Flexible spending accounts

Medical, dental and vision insurance

Life and disability insurance

Associate assistance program

Paid parental and adoption leave

Access to fertility and adoption benefits through Carrot

Access to mental health and wellness app, Headspace

Paid Caregiver Leave

Mobile Stipend

Paid time off and one paid volunteer day per year, allowing you to give back to your community

Merchandise discount on all of our brands

Opportunities for career advancement, we believe in promoting from within

Access to multiple Associate Resource Groups

Global team of people who will celebrate you for being YOU! Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER

Full-time