Night Front Desk Associate

Job Description

Greet guests with a welcoming smile and friendly demeanor

Perform all guest check-in and check-out procedures

Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

Collect payment for room charges and other fees

Answer phones

Check and send emails

Make and confirm reservations

Maintain a clean and tidy work space at all times

Inform guests of hotel amenities and offerings

Be informed and up-to-date on all types of room accommodation and availability

Communicate with housekeeping

Provide local information on restaurants, special sites, activities, etc.

Resolve customer complaints and problems calmly and effectively

Notify management of any serious issues that you cannot resolve

Maintain a friendly, personable disposition

Perform various clerical tasks as needed

Front Desk Agent Requirements and Qualifications

High school diploma or GED equivalent preferred

Previous experience in customer service and/or hospitality industry preferred

Experience using hotel booking software a plus

Computer literate and proficient using Microsoft Suite

Personable and outgoing when dealing with guests

Professional phone demeanor

Excellent customer service skills

Ability to maintain calm, polite, and patient in stressful situations

Organized and detail-oriented

Ability to connect with guests and consistently give them a positive customer experience

Must be able to work 40+ hrs a weekCompany Description

We are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time.

We get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.

You can check out our website at

Our staff is like family!