Customer Service Driver Medical Equipment

We are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the AMME team! In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.

Essential Duties and Responsibilities

MANDATORY ON CALL HOURS

Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries

Assists with updating respiratory grid

Builds relationships with locations, patients and referral sources

Clears previous day's route and checks all paperwork for accuracy and completeness

Collects co-pays and deductible amounts

Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

Complies with all applicable company policies and procedures to meet JCAHO and company standards

Conducts insurance verification and eligibility for services/products

Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns

Coordinates, collects and inputs all patient information and new patient set-ups

Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations

Delivers, sets up and maintains equipment at the delivery address using company vehicle

Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations

Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations

Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

Maintains assigned company vehicle in a clean and safe working condition

Maintains referral log

Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS

Monitors office supplies

Observes additional needs that the patient may have and reports to management during morning meeting

Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log

Prepares deposit for location on a weekly basis

Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered

Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing

Provides service for walk-in patients and walk-in equipment requests

Provides technical assistance to customers as required

Reports equipment hazards and/or product incidents as required

Verifies Medicare, Medicaid, and private insurance coverage information

Works extensively with e-Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input

Works with location personnel to coordinate deliveries Performs other du es as assigned Supervisory Responsibilities: None

Employment is contingent on:

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver's license in state of residence with a clean driving record (when applicable for the position) Requirements

Education and/or Experience

High school diploma or GED equivalent

One to three years of related prior work experience in a team-oriented environment, customer service and deliveries

Experience in medical field and administrative record management

Strong customer service background Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of instructions in a variety of communication mediums

Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

Knowledge of insurance policies and requirements

Knowledge of medical billing practices and of billing reimbursement

Maintain confidentiality and practice discretion and caution when handling sensitive information

Mapping skills including ability to plan me-saving delivery routes

Mechanical aptitude with ability to learn

Medical terminology

Multi -task along with attention to detail

Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

Self-motivation, organized, me-management and deductive problem solving skills

Work independently and as part of a team Physical Demands

Available for on-call assignments as needed

Requires close vision to small print on computer and or paperwork

Requires contact with patients and equipment with potential exposure to contagious pathogens

Requires driving a company vehicle for the majority of the workday

Requires lifting and transporting of patient equipment and or move full & empty cylinders

Requires sitting, walking, standing, talking or listening

Requires the ability to load, push, pull and li oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

Office equipment; fax machine, copier, printer, phone and computer Work Environment

Office environment Benefits

401k

Medical, Dental and Vision

Generous Paid Time Off and Paid Holidays

Cellular phone reimbursement

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. AMME Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where AMME has employees. AMME Inc. is a DRUG FREE WORKPLACE