Training Content Developer

Atlanta, Georgia - 2025-12-17

The Customer Education team is seeking a skilled Training Content Developer or Learning Experience Designer to create engaging, effective learning experiences for our customer's healthcare workforce management software. This role transforms training strategy into

high-impact eLearning, video content, simulations, and live training materials that drive customer adoption and satisfaction. The position is highly collaborative and customer-facing, working closely with SMEs, Instructional Designers, and cross-functional teams.

TRAINING CONTENT DEVELOPERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES:

Develop high-quality training materials including eLearning modules, video tutorials, interactive simulations, and scenario-based learning using tools such as Articulate Storyline, Articulate Rise, Camtasia, and Adobe Captivate

Partner with Senior Instructional Designer to translate training objectives into engaging, instructionally sound materials

Design and maintain customer-facing training content and certification materials

Build immersive learning assets for live virtual training sessions

Administer the Customer Education Learning Management System and support enrollments, reporting, content updates & deployment

Work cross-functionally with Subject Matter Experts to ensure training accuracy and alignment with the client's product features & functionality

Continuously refine training assets based on learner feedback, performance data, and customer insights

Occasionally facilitate virtual sessions to model best practices and gather real-world input from users.

CORE COMPETENCIES NEEDED FOR SUCCESS:

These competencies reflect the abilities required to achieve our customer education outcomes:

Certification & Curriculum Design

Skilled in designing structured learning paths, assessments, and measurable proficiency validations

Ability to build certification programs with modular, customizable components for different customer needs

Learner Engagement & Optimization

Ability to design content that drives high adoption, completion, and satisfaction rates

Familiarity with behavior-based engagement tactics, microlearning, and simplifying complex workflows

Creative Instructional Development

Strong visual and instructional creativity for building immersive, scenario-driven learning experiences

Proficiency with authoring tools (Storyline, Rise, Captivate, Camtasia) and multimedia elements

Experience developing realistic simulations that mirror live software environments.

Customer-Centered Training Strategy

Skilled at analyzing customer use cases and tailoring training accordingly

Ability to design hands-on exercises and scenarios that can be used directly in a customer's live environment

Continuous Improvement & Data-Driven Decision Making

Comfortable using training analytics, learner feedback, and KPIs to improve content effectiveness

Strong quality mindset with the ability to update, refine, and iterate quickly

THE IDEAL PERSON FOR THIS ROLE WILL HAVE EXPERIENCE SUCH AS:

3+ years of experience in training content development, instructional design, or eLearning development (SaaS or healthcare preferred)

Proficiency with Articulate Storyline, Adobe Captivate, Camtasia, SnagIt, and similar tools

Experience with LMS administration and SCORM standards.

Strong understanding of adult learning principles and instructional design models (ADDIE, SAM)

Excellent communication, stakeholder collaboration, and project management skills

Highly organized, detail-oriented, and comfortable working in a fast-paced, iterative environment

ADDITIONAL INFORMATION ABOUT THIS ROLE:

Pay grade: 20

View our benefits and pay grade information here:

Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.