IT Systems Support Technician - Onsite - Chambersburg, PA

Job Description

About Us

AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.

We are seeking a skilled IT Systems Support Technician to join our team in a full-time, onsite role based in Chambersburg, PA.

This position provides critical support for classified and unclassified Department of Defense (DoD) network environments, including DoDNet, and DISA CIO/DISA networks.

Responsibilities Include:

Provide touch support for DoDNet, DISA CIO/DISA SCI network, and unclassified/classified/ Video Teleconferencing (VTC) and support for LANs.

Provide touch labor support on VTC equipment and fiber networking connections.

Maintain and track system, user, address, and network port data.

Assist with network documentation and user guides.

Support users with IS issues and develop, update, review and comment on network topologies and facility drawings and diagrams.

Required Skills, Qualifications and Experience:

Required Citizenship and Clearance:

Must be a US Citizen with a current DoD Top Secret clearance

Required Certifications:

Must hold one of the following certifications (Cloud +, GICSP, GSEC, Security+, or SSCP)

Required Experience:

1-3+ years of related experience in a technical support or help desk environment.

Education:

Bachelor's degree or equivalent experience.

Required Skills:

Knowledge of TCP/IP networking and basic networking concepts.

Experience with DNS and group policy.

Ability to troubleshoot network connectivity using common tools like nslookup, ipconfig, tracert and netstat.

Ability to work in a team environment, take the initiative to address identified issues.

Ability to interface with customers and respond to requests for troubleshooting assistance.

Working knowledge of troubleshooting fiber cabling issues and Cisco EVoIP phone provisioning preferred.

MS Excel experience is a plus.

Location:

Must reside within a commutable distance from Chambersburg, PA to work a full-time onsite schedule.

Work Environment and Physical Demand:

Prolonged periods of sitting and working at computer

Compensation: $60,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.

Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.

401(k) with Match: We match 3% of your contributions with immediate vesting.

Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.

Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.

Parental Leave: 15 days of fully paid leave for new parents, because family matters.

Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.

Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.

Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Full-time