Dispatch Coordinator

Job Description

Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service

Schedule: Full-Time, Monday-Friday, In office Department: Customer Service

As an Scheduler and Dispatcher, you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!

What You'll Do

Coordinate Garage Door Installations

Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.

Communicate with Customers

Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.

Work Within Our Scheduling System

Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.

Stay Ahead of the Curve

Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.

What We’re Looking For

Strong organizational and communication skills

Ability to confidently guide conversations and control scheduling flow

Comfortable using scheduling software (ServiceTitan experience is a plus!)

Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics

Team player who’s also self-motivated and proactive

Ability to prioritize under pressure and pivot as needed

Bonus If You Have:

Experience in dispatch, operations, or field service scheduling

Knowledge of garage door types, installation steps, or related services

Bilingual in English and Spanish (preferred, not required)

Why Work With Us?

Be part of a respected, nationwide brand with a strong reputation

Join a supportive and tight-knit team

Opportunity for growth and cross-training

Full benefits package, paid time off, and more

Make a real difference every single day!

Ready to schedule your next career move?