Human Services Program Administrator 1

Office of Legal & Acquisition Services (OLAS)

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program (SNAP), Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. Learn more about the Office by visiting the ODJFS OLAS webpage.

What You Will Do

Plan, evaluate, and direct one component of a human services program (i.e., oversees administrative services necessary to support core functions of Bureau of State Hearings) and supervise staff assigned to one unit\: oversees pre-hearing resolution for human services program hearings (e.g., 88 State of Ohio counties; Child Support Enforcement Agencies [CSEAs]; Public Children Services Agencies [PCSAs]; third party agencies).

Formulate procedures and initiate processes to ensure accuracy of information entered by staff into the Hearing and Appeals Tracking System (HATS X).

Monitor staff compliance with established rules and guidelines (e.g., entry procedures; scheduling procedures; production reports).

Collect data (e.g., daily and weekly for incoming hearing requests, changes, and dispositions) and generates reports.

Provide technical assistance, training, and direction to Bureau of State Hearings staff on HATS X related training and technical assistance issues.

Provide supervisory coverage for other Bureau of State Hearings administrative support units (i.e., Request Initiation and Customer Support) as needed.

Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourages staff development).

Perform other related duties as assigned (e.g., participate and conduct staff meetings; travel for trainings and meetings; operate personal computer to produce correspondence, reports, and other documents; maintain logs, records, and files).

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7\:00 a.m. and 6\:00 p.m.

Travel\: Occasional travel within the state of Ohio.

PN(s)\: 20036575.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

Cash and Food Assistance

Employment Services and Workforce Development

Unemployment Insurance

Adult Protective Services

Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

We will be a leader in customer satisfaction.

We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

The ideal candidate, at minimum, must have the following\:

Option 1:

Completion of undergraduate core program in social or behavioral science or pre-medicine.

AND

12 mos. exp. in delivery of social services or medical assistance in governmental, community or private human support services agency or medical provider.

Option 2:

Completion of graduate core program in social or behavioral science or medicine-related field.

AND

6 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider.

Option 3\:

Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $32.35 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$32.35

$34.18

$36.01

$38.00

$40.11

$42.30

$44.03

$46.09

Annual

$67,288

$71,094

$74,901

$79,040

$83,429

$87,984

$91,582

$95,867

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months