Front Office Supervisor

A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests.

What will I be doing?

As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient Reception operations including check in/out procedures

Support Team Members in handling Guest requests and enquires to ensure a positive outcome

Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments

Ensure a consistent, high level of customer service

Brief your team on any events or VIP guests in the hotel that day

Drive sales revenues and promote hotel services and facilities for up-selling opportunities

Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

Act in accordance with the front of house equipment and the property management systems

Conduct training programs on an ongoing basis

Carry out shift handovers and brief team members as required

Follow company brand standards

Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What are we looking for?

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Experience supervising people and leading teams

Previous experience in a customer-focused industry

Positive attitude and good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own or as part of a team

Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time