Manager, Sr. Inside Sales Org

The primary role of the Senior Manager, Inside Sales is to effectively manage a district of 12-14 Inside Sales Representatives (ISR's) who manage $28 million + of business consisting of small, medium, and large companies. The Senior Manager, Inside Sales is responsible for meeting all objectives including sales, margin, and retention.

The Senior Manager, Inside Sales is responsible for hands-on coaching to develop sales skills that will ensure that reps increase share of wallet and grow sales. Sr. Manager, Inside Sales takes a lead role in identifying the critical success factors that will help motivate and guide all inside sales representatives in their daily activities. S/he is likely a successor to a Director, Inside Sales.

The Senior Manager, Inside Sales is expected to lead with integrity, by adhering to ethical standards of personal conduct and business rules when making decisions or executing tasks and incorporating quality considerations into decision making.

Primary Responsibilities:

1. Leadership:

• Successfully lead the sales efforts of a team of 12-14 ISR's.

• Hire, train, and motivate staff to effectively grow the revenue within the Inside Sales Organization (ISO). Expected results is a team of above plan performers with several individuals eligible for promotion within the appropriate timeframe.

• Manage performance, enhance knowledge, and provide on-going training, coaching, and technical assistance to ISR's resulting in increased customer penetration and growth.

• Work with relevant internal and external partners. Effectively communicate change when warranted.

2. Strategy and Tactics:

• Participate in the development and execution of the ISO sales and margin plans. Expected results are plan achievement that are accomplished in compliance with all selling activities to Company standards and all federal and state regulations.

• Stay in tune with the changing demands of the marketplace and customer business issues by using various technologies (i.e. Twitter, FB, etc.) and/or through following news and notes. Provide senior leadership with recommendations for assortment and service enhancement.

• Evaluate customer experiences by assessing the effectiveness and positive impact of solutions offered. Effectively communicate results to stakeholders. Communicate performance in terms of the ISO's key performance drivers.

• Coordinate efforts with all other relevant Office Depot Sales organizations to create a unified and professional customer-facing presentation of our capabilities, resulting in a cohesive selling approach that drives profitable growth.

• Define business priorities through a broad and far vision to include initiating and managing business development activities that will strengthen, expand, and drive market penetration.

• Understand and analyze customer data to determine business needs, identify expansion activities and opportunities, and align Office Depot resources where mutually beneficial.

3. Drive for Performance:

• Develop and implement systems and processes to optimize sales strategies and tactics.

• Review and leverage weekly sales-to-goal reports to drive performance.

• Conduct quarterly performance reviews with direct reports.

• Uncover new business opportunities and present business case to senior leadership to improve BSD Field Sales and Inside Sales profitability.

• Collaborate with Sales Directors and peers to develop strategies that will maximize new business development.

Education and Experience:

• High School diploma or equivalent, Bachelors preferred in Business/Sales/Marketing

• Minimum 8-10 years of experience in related field

• Experience managing a sales team

• Experience managing business relationships

• Must understand basic selling principles in B2B environment or have the ability to learn

• Proven track record of staffing, developing and managing an effective and successful sales team with a high customer relationship focus

• Must have strong coaching/development/motivational skills

• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.

• AOPS (preferred)

• Gmillennia (preferred)

• Cognos (preferred)

• Oracle systems (preferred)

• Salesforce (SFDC) (preferred)

• Experience managing a sales team

• Experience managing business relationships

• Must understand basic selling principles in B2B environment or have the ability to learn

• Proven track record of staffing, developing and managing an effective and successful sales team with a high customer relationship focus

• Must have strong coaching/development/motivational skills

• Strong verbal and written communication skills

• Must have strong drive for achievement

• Must have strong concern for quality and sense of urgency

• Orientation for customer satisfaction

• Leading associates to success in absence of defined processes

• Coaching, Counseling, and Developing team

• This position will have regular contact with the ISO Leadership team, Human Resources, Sales Support, Training, and ISO sales management teams

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

About Us

Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand - a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be - and turn "business as usual" upside down.

About the Team

With an amazing team of approximately 38,000 associates, we have an incredible variety of roles in which you can help contribute to the success of an innovative, forward-looking, business leader. Where do you see yourself?

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