Retention Program Coordinator & Success Coach (Onsite, Full-time)

Wilson College is seeking a dedicated and student-centered professional to join our Academic Success team and make a meaningful impact on student persistence and achievement.

In this role, you will provide individualized short- and long-term academic coaching and develop targeted programming to support at-risk students, with a particular focus on historically underserved populations.

You will collaborate closely with the Academic Success Center to deliver proactive outreach and sustained support to students on academic warning or probation, referred by campus partners, or identified as academically unprepared or at risk.

Additionally, you will lead and coordinate marketing and outreach initiatives to promote academic coaching services and deliver presentations and orientations in First Year Seminar/First Year Experience courses to increase awareness and engagement.

ESSENTIAL FUNCTIONS: Success Coach Responsibilities: Provide proactive student success coaching to all assigned students on caseload.

Monitor student progress using student management systems; collaborate with faculty and staff as needed.

Respond to Early Alerts and stoplight survey results according to established protocols.

Meet regularly with First-Year students and coordinate support with First-Year Seminar (FYS) instructors.

Support students facing academic challenges (SAP, Academic Probation, Academic Warning) through structured intervention plans and follow-up.

Refer students to appropriate campus services for academic, personal, or wellness-related concerns.

Collaborate regularly with the Academic Success Center leadership and other student support units.

Participate in campus events such as orientation, admissions, and student programs as assigned.

Attend regular staff meetings and engage in professional development opportunities as coordinated by the Dean of Student Success.

Perform other duties as assigned to support student success and retention initiatives.

Retention Program Coordinator Responsibilities: Develop and implement programming for incoming undergraduate students identified as at- risk.

Develop and implement programming for undergraduate students placed on academic warning/probation.

Maintain and update student case records forms and related documentation.

Assess and report on outcomes of programming efforts on a semi-annual basis.

Collaborate with Marketing and Communication on social media and marketing initiatives to support programming efforts and recruitment.

In collaboration with the Dean of Student Success review and provide feedback on policies and procedures related to retention of at-risk student populations.

Educate students and families on available services.

COMPETENCIES: Experience developing academic success and retention programming for at-risk college students.

Strong student-centered coaching and advising skills.

Excellent communication and relationship-building abilities.

Commitment to supporting students from a wide range of backgrounds and levels of academic preparation.

Ability to collaborate across campus partners.

Strong organization and case management skills.

Proficiency with student success systems and data-informed outreach.

POSITION TYPE AND EXPECTED HOURS OF WORK: Full-time, exempt position with regular office hours of Monday through Friday, 8:00 a.m.

to 5:00 p.m.

Flexibility is required, as some evening and weekend work may be necessary to support student success initiatives and campus programs.

TRAVEL: Minimal travel may be required for professional development, conferences, or training.

EDUCATION & EXPERIENCE: Master's degree in Education, Higher Education Administration, Counseling, or related field required.

Minimum three years of experience in academic advising, student success coaching, or related role.

Or an equivalent combination of education and experience At Wilson College, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, well-being, and professional growth.

Full-time, on-site employees enjoy: * Robust Health Benefits: Including medical, dental, and vision coverage, plus college-paid basic life and long-term disability insurance.

* Spending Account Options: Access to employee-funded Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for both healthcare and dependent care needs.

* Retirement Planning: A Defined Contribution Retirement Plan with TIAA to help you plan for the future.

* Educational Benefits: Tuition remission for employees and their families for undergraduate, graduate, and certificate programs, as well as access to Tuition Exchange scholarships through a national consortium of colleges.

Wilson fosters a supportive, collegial work environment that prioritizes work-life balance.

Employees benefit from: * Flexible dining options and free access to our on-campus fitness center.

* An Employee Assistance Program (EAP) offering confidential support and resources.

As a qualified 501(c)(3) nonprofit employer, Wilson College employees may also be eligible for the Public Service Loan Forgiveness (PSLF) program.