Cast Technician

Job Type

Full-time

Description

SUMMARY

The cast technician (works the same job duties as our clinical staff which are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the Clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost-effective care.

PREFERRED QUALIFICATIONS

Graduation from an accredited Medical Assisting Program preferred

Current Certification or Registration with no restrictions preferred

Current BLS Certification

Knowledge of infection control, sterile technique and basic health and safety precautions applicable for work in a clinic setting

Use and apply medical terminology appropriately

Thorough knowledge of general clinical principles, methodology and measures for outcomes

Complete Administrative skills necessary to effectively manage office practice

Medical and/or surgical experience preferred

Requires ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, lift of patients and/or equipment up to 50 lbs.

Cast Technician experience preferred.

PERSONAL CHARACTERISTICS

High energy level

Strong interpersonal skills; tactful

Ability to relate sensitively to patients needs

Excellent telephone skills and etiquette

Maintains confidentiality

Uses discretion and sound judgment

Ability to establish credibility with physicians, staff, and patients

Ability to multi-task; resourceful and well organized; takes initiative

Always mindful of quality improvement and cost efficient care

Team player, able to maintain a positive attitude

Well-groomed

ORGANIZATIONAL RELATIONSHIPS

Accountable to the Department Manager

Requirements

Patient Satisfaction/Responding to Patients:

Appropriately schedule any time off and limit unscheduled absences

Respond to telephone inquiries relating to department services.

Return patient calls promptly.

Provide a clean and comfortable environment for patients.

Perform all duties in a timely and efficient manner.

Patients:

Greet the patient as they arrive

Follow patient verification protocol

Provide high level of customer service

Explain treatment procedures

Ensure proper consents have been signed prior to the procedure by both the patient and MD

Apply casts, all shelf braces and splints as directed by MD

Provide after-care instructions

Physicians:

Assist the physician during examinations and procedures as needed

Provide educational materials and aftercare instructions

Supply proper equipment

Apply universal precautions and maintain a sterile field as appropriate for procedures

Escort the patient to the secretary, patient access service associate, or financial counselor

Recognize and respond to emergencies per policy

Administrative Duties:

Perform administrative duties as directed

Document patient communications and treatments accurately and appropriately

Answer telephones and respond to clinical voice mail messages per policy

Maintain task lists

Complete charge tickets, labels, consents, dx codes

Quality:

Computers: Electronic Medical Records & Practice Management Tasks:

Accurate Documentation of input charges, notes etc. into TouchWorks per policy

Monitor & complete daily clinical tasks per department protocol

Maintain rooms, equipment and supplies:

Clean rooms and change linens per clinic policy.

Dispose of all biohazard material per clinic policy

Put away stock upon arrival.

Perform inventory of products and prepare reports as requested.

Maintain inventory and stocking of products

Sterilize and clean equipment and supplies per established protocols

Ensure maintenance of equipment is maintained.

Clean exam room and nurses station counters and chairs per clinic policy

Safety: Ensure Patient & Staff Safety:

Follow OSHA guidelines and all PSC policies when caring for patients

Follow universal precautions when caring for patients; Use PPE as directed

Provide wheelchairs and assist patients with ambulation as needed.

Ask for assistance when needed for lifting or transfer patients

Finance:

Proactively Assist in Fiscal Management of Clinic Resources:

Assist with maintaining established par levels on regularly used supplies.

Avoid the need to over-night items or pay increased shipping fees for "rush orders."

Notify your manager or discuss with peers' blocks of time when there are no appointments to maximize down time completing tasks that are difficult to due during a busy clinic.

Growth:

Work Collaboratively to Promote Increase in Clinic Patient Volume

Assist MD's, department manager and marketing director with Department promotions as needed

Look for ways to expand the clinic services and patients. Discuss with department manager as needed.

Other duties as assigned:

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.