Subject Matter Expert

We're thrilled that you're here to explore the details of your next career step. Before proceeding with your application, we kindly request that you carefully review the requirements for this position. It is essential to ensure that you meet the necessary qualifications and are authorized to work in the country where this position is located. By fulfilling these criteria, you increase your chances of being shortlisted and joining itel at the earliest opportunity.

JOB TITLE: Subject Matter Expert

REPORTS TO: Operations Supervisor

JOB SUMMARY: The SME will participate in performance development and other supportive and

administrative duties

KEY RESPONSIBILITIES:

Provide formal and informal performance feedback to individuals and the team

as directed

Perform administrative tasks

Participate in leadership development training

Guide employees’ development through career progression

KEY COMPETENCIES:

Must have mastered proficiencies of Customer Service Associate (Voice, Email etc)

Experience in staff interactions and improvement methods/projects (e.g., coaching, quality,

productivity) – Preferred but not required

Demonstrated leadership skills

PC skills (Word/Excel)

Proven ability to provide superior customer service

Strong interpersonal skills at both and individual and team level

Written and verbal communication skills

Adaptable and able to move with change while maintaining a positive attitude

Exemplary coaching/motivational skills at both an individual and team level

Attention to detail / Quality focused

Decision making / problem solving skills

Organizational skills

Flexibility in following a schedule provided by the Workforce Manager

itel is the largest Caribbean-born customer experience provider and we are now an award-winning international company. We take pride in empowering our teams, treating every member like family.

itel is an equal opportunity employer offering competitive pay, as well as a whole host of benefits designed to support employee comfort, and wellbeing. This includes paid training, opportunities for career advancement & development, as well as medical and life insurance, in a fun and inspiring work environment with great on-site amenities.

All you need is a valid St. Lucian National ID Card, a personal commercial bank account, and a complementary Police Certificate of Character, in addition to having the necessary academic qualifications and experience for the position that best suits you.